Terms & Conditions

Effective Date: 22/07/26
Business Name: PK Sparkles Cleaning Services

1. Services

We provide domestic and commercial cleaning services, including standard cleaning, bespoke cleaning, end-of-tenancy cleaning, after-party cleaning, and special occasion cleaning.

The exact services provided will be agreed with the customer before work begins. Bespoke services may require a consultation and individual quotation.

2. Quotes and Pricing

All quotes are based on the information provided by the customer and the condition, size, and requirements of the property.

Prices may be subject to change if the condition of the property or the scope of work is significantly different from what was originally described.

Any additional work requested by the customer may incur additional charges.

3. Booking and Access

Customers are responsible for providing safe and suitable access to the property at the agreed time.

If access cannot be provided, the customer may still be charged for the appointment, particularly where the cleaner has arrived at the agreed location.

Customers must inform us in advance of any relevant information regarding the property, including pets, hazards, parking restrictions, or special requirements.

4. Cleaning Supplies and Equipment

Unless otherwise agreed, cleaning products and equipment will be provided by the cleaning company.

Customers should inform us in advance of any allergies, sensitivities, or preferred products.

We will take reasonable care when using cleaning products and equipment. However, we cannot be held responsible for damage caused by pre-existing damage, poor-quality materials, faulty surfaces, or incorrect information provided by the customer.

5. Customer Responsibilities

Customers must ensure that the property is reasonably accessible and safe for cleaning.

The cleaning company must be informed of any hazardous materials, dangerous conditions, pests, or other risks before the service begins.

We reserve the right to refuse or stop a service if we believe the working environment is unsafe.

6. Cancellation and Rescheduling

We understand that plans can change. Customers should provide as much notice as possible if they need to cancel or reschedule a booking.

Late cancellations or missed appointments may be subject to a cancellation fee.

The cancellation fee will depend on the amount of notice provided and the circumstances of the cancellation.

7. Payment

Payment is due as agreed at the time of booking.

Payment may be made online or by Bank transfer.

Late or unpaid invoices may result in future bookings being cancelled or suspended until payment has been received.

8. Satisfaction and Complaints

We aim to provide a high-quality and professional cleaning service.

If you are unhappy with any aspect of the service, please contact us as soon as possible, preferably within 24 hours of the cleaning being completed, so that we can discuss the matter and, where appropriate, arrange a reasonable resolution.

9. Damage or Loss

We will take reasonable care while providing our services.

We cannot accept responsibility for damage caused by pre-existing defects, normal wear and tear, unstable or improperly installed items, faulty surfaces, or items that were not suitable for cleaning.

Any claims relating to damage should be reported as soon as possible after the service.

10. Valuables and Personal Belongings

Customers are responsible for securing valuable, fragile, or personal items before the cleaning service begins.

We recommend that valuable or fragile items are stored safely away before cleaning takes place.

11. Pets

Customers must inform us of any pets at the property before the service begins.

For safety reasons, we may request that certain pets are secured in another area of the property while cleaning is taking place.

12. End-of-Tenancy Cleaning

End-of-tenancy cleaning is intended to provide a thorough clean of the property. However, the final result may depend on the property's condition, including stains, damage, mould, limescale, grease, and other issues that may require specialist treatment.

We cannot guarantee that a landlord, letting agent, or third party will approve the property or return a deposit.

13. Bespoke Services

Bespoke cleaning services may require a consultation before a quote can be provided.

The final price will depend on the specific requirements, size, condition, and time needed to complete the work.

14. Right to Refuse Service

We reserve the right to refuse or terminate a cleaning service where there is a serious safety concern, abusive or threatening behaviour, unsafe working conditions, or a request to perform work outside the services we offer.

15. Privacy

Any personal information provided by customers will be handled responsibly and used only for purposes relating to bookings, communication, payments, and the provision of services.

16. Changes to These Terms

We reserve the right to update these Terms & Conditions when necessary. The most current version will apply to future bookings.

By booking our services, the customer confirms that they have read and agreed to these Terms & Conditions.

Contact:  info@pksparklecleaningservices.co.uk
Telephone: 07869724026
Business Name: PK Sparkle Cleaning Services